Skoldo Terms and Conditions
We recommend that you print out and keep a copy of these Terms and conditions for future reference
Terms and Conditions
This site is owned and operated by Skoldo ("Skoldo" or "we" or "us" or "our")
If you have any questions or comments with
regard to these terms and conditions please contact us by either email:
enq@skoldo.com
or phone:
01843 843447 or 01843 844207
(Monday-Friday,
09-00 to 17-30)
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
We may need to alter these terms and conditions at any time. Any changes will occur on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, this ensures you are aware of the most current changes made to them.
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
Our Contract
You will have an opportunity to
check and correct any input errors in your order up until you submit your order
(by clicking the Submit Order button on the Submit Order page).
After submitting an order Skoldo will give you
an Order Reference Number and details of the products you have ordered. We will
send the same details to you via e-mail. Please note that this e-mail is an
acknowledgement, not an acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between
us will only occur when we send you a second e-mail, which will contain details
of how we will deliver your products to you.
Alternatively, we may decline all or part of your order for any reason, in
which case our second email will tell you so.
Skoldo will tell you if your payment details
cannot be authorised for any reason and may invite you to pay by another
method.
Prices and Payment
All prices and charges on this
site are shown in the currency relevant to the currency page chosen on the Skoldo website.
They include any VAT payable (should
VAT be relevant to the order), but exclude delivery charges if any charge needs
to be included (for details see Delivery below).
The total cost of your order will be the price of the products you order, any
additional services you choose (e.g. installation), plus the applicable
delivery charge. All these will be set out clearly in your Shopping Basket
before you submit your order.
Prices, offers and products are subject to availability and may change before
(but not after) we accept your order. If something becomes unavailable, we may
offer you an alternative.
We try very hard to ensure that all information on this site is accurate.
However, just occasionally, an error can occur. If we discover an error in the
price or description of a product you have ordered, we will tell you and ask
you whether you wish to continue with your order or cancel it.
We accept payment by MasterCard, Visa, Delta, Switch, American Express and
Diners Club. Payment is deducted when we process your order.
Delivery
Delivery must be to the address at which your payment card
is registered. Postage & packaging is FREE however there will be a delivery
charge for all UK orders in the Channel Islands, the Scilly Isles, the Isle of
Man and the Scottish Highlands and Islands. All deliveries must be signed for
(except items sent by post and which are small enough to be put through your
letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability.
Small parcels may be delivered via Royal Mail.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered.
We do not deliver to Post Office (P.O.) boxes.
Delivery will be between the hours of 8am and 6pm; we are unable to confirm a time.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Cancellation Policy
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Skoldo website, or by emailing us at enq@skoldo.com or by phoning us on 01843 843447 or 01843 844207.
Returns and Refund Policy
If you need to return a product purchased from Skoldo then you have 28 working days to do so.
The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. If you have received a gift with the product then that must also be returned.
The goods should also be returned with their original box, packing and accessories. Pre-recorded videotapes, DVD's, CD's, minidisks and other software must be sealed.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 8 working days
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund.
This returns policy does not affect your legal rights.
This Website
Lucy Montgomery t/a Ecole Alouette owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
We reserve the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Skoldo website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Our Address
SkoldoEcole Alouette
Monkton Road Farm
Birchington
Kent
CT7 0JL